Southwest Airlines experience
I booked a flight to Portland on Southwest Airlines. My flight is in May and I got my tickets at the beginning of February. I watch the Southwest DING! program (it sits on your taskbar and alerts you to undersold flights) and I saw that my travel dates to Portland had come up.
My friend Andrew told me he didn’t have any problems exchanging a ticket to he could book it on DING, so I tried it out.
I called, Yolanda picked up immediately, she took my confirmation number and credited my account. I hung up to the phone two minutes after I picked it up and I’m a slow dialer!
Now, in contrast to Southwest, I’ve spent a fair amount of time on the phone with Dell Support lately and I wish my experiences with them were this good.

