Comcast Chat Support
I upgraded my Comcast receiver last week to an HD receiver and the process has been so-so.
First, my OnDemand wouldn’t work. It would tell me “this channel is not activated” and ask me to activate it by pressing OK. Just for fun, I’d check in a couple times a day and press OK to see if it would ever activate.
10 days later, it works!
Next, I noticed that Fox Sports HD is showing “off-air” and shows a test pattern. Fox Sports [non-HD] is fine, though. This is important to me because Royals’ Opening Day is Monday and it’s on Fox Sports HD!
So, I thought I’d try the Comcast Chat. Here are the particular issues I had with it:
- You have to enter all your information just to chat with someone. Name, address, phone, email address
- They don’t accept the plus sign in email addresses
- The support person asked for my account number, which I don’t happen to know. They she said she could look it up if I gave her my address, which I’d already typed in to start the conversation!
- I put in a “problem topic” (at the beginning with my address) and she asked “What can I help you with?” and I just responded by copying and pasting the large topic at the top of the page.
- After she didn’t help me (”it must be a network issue”) we ended our conversation. A button popped up asking me if my problem had been fixed. I clicked No. It locked up my browser.
Comcast: Please let me know if you would like me to help write some helpdesk and chat software that helps instead of getting in the way. I’m sure we can work out a deal.
