The New AT&T Store
I waited at the AT&T store today. I arrived, signed in and waited. I couldn’t even play with the new iPhone because they didn’t charge it last night. So, I waited. For an hour. Just to buy a wireless data card with a sim card, which I could have activated myself online, but which they will not sell to you unless you talk to one of the five salesman who saw 8 people in an hour.
The highlight of the day came when the customer service woman left her personal phone on one of the kiosks off to the side of the store. Someone called it and her ringtone was a very very loud Sir Mixalot “Baby Got Back”. The entire store watched as she slinked over to the phone and shut it off.
Funny experience, but not worth wasting an hour of my life. AT&T: Please set up a cash register for those of us who just want to get the hardware and leave. I counted four lost sales while I waited. People would come in, wait for 15 minutes browsing around, then leave to go buy a phone somewhere else.
